FAQs

Q: How do I make an appointment with you?
A: You can either call us (240) 397-6771, email info@serenitynhc.com, or book an appointment online.

Q: When should I have my intake form filled out by?
A: We request that you fill out your intake form in the ChARM Patient Portal 24 hours ahead of your appointment.

Q: Do I need to bring anything to my first visit?
A: Please bring or upload to the ChARM Patient Portal a completed records request for each doctor or clinic that is a part of your health management.  Dr. Russell also prefers if you bring in your current supplements and medications so she can ensure correct dosing.  If you’ve had any recent lab work (within the last 6 months), please upload it to the ChARM Patient Portal prior to your visit.

Q: What if I have a question between visits?
A: Dr. Russell does not email with patients due to HIPAA but is available for questions through the ChARM Patient Portal.

Q: Do I have to buy supplements from you?
A: Of course not!  Feel free to shop around if you wish. However, we offer 10% off to our patients so it’s actually cheaper than Amazon.  Also, HealthWave, our online dispensary offers free shipping for orders if they’re over $49.
We use HealthWave to because they supply professional grade supplements from trusted sources that are frequently checked for quality.  Anyone can sell supplements on Amazon so, for our patients’ safety, and ease of use, we love and trust HealthWave.

Q: What blogs does Dr. Russell read?
A: So glad you asked 😉 Dr. Russell loves:

Q: What do the letters “BCST” after Dr. Russell’s name stand for?
A: BCST is Biodynamic Craniosacral Therapist. Dr. Russell completed a 2 year program of study and takes continuing education along with self-study to deepen her skills as a practitioner.

Q: What is biodynamic craniosacral therapy?
A: The Biodynamic Craniosacral Therapy Association of North America defines it as:

Biodynamic Craniosacral Therapy is a gentle yet profound non-invasive, hands-on treatment for the whole body. Performed on a massage table, the client is fully clothed and the touch is generally light and still. The treatment is focused on supporting the health of the whole being, especially the nervous system. This is the system that dictates all of the body’s functioning, constantly sending and receiving information.

Q: Naturo-what? What is naturopathic medicine?
A: Naturopathic medicine is a type of medicine which identifies the underlying cause of illness for that individual and tries to remove that cause, while respecting the body’s ability to heal itself.

Q: Does Dr. Russell see men?
A: While Dr. Russell does focus on women, she has male patients as well.

Q: Do you take insurance?
A: Dr. Russell’s services are not reimbursed by insurance or Medicare and she does not accept insurance. If requested, we will provide billing statements with diagnosis codes for insurance reimbursement.

Have a question that you don’t see on this page? Email us and ask: info@serenitynhc.com.

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